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News and Events

ANNUAL CALENDAR 2017 - 2018 (2017-05-15 09:00:00)
Decision Making Skills - 11.08.2018, Saturday (2018-08-11 09:30:00)
Statistical Process Control - 12.09.2018, Wednesday (2018-09-12 09:30:00)
Poka Yoke - Mistake Proofing at Kumaraguru College of Technology on 15.09.2018, Tuesday (2018-09-15 09:30:00)
Telephone Techniques & Manners on 18.09.2018, Tuesday (2018-09-18 09:30:00)
Decision Making & Problem Solving Skills on 20.09.2018, Thursday (2018-09-20 09:30:00)
War on Waste on 22.09.2018, Saturday (2018-09-22 09:30:00)
Six Sigma on 25.09.2018, Tuesday (2018-09-25 09:30:00)
Training for Trainers - 26.09.2018, Wednesday (2018-09-26 09:30:00)
World Class Manufacturing Techniques on 27.09.2018, Thursday (2018-09-27 09:30:00)

News & Events

Telephone Techniques & Manners on 18.09.2018, Tuesday
Receiving a Call. Greeting the Caller. Listening attentively. Soft Spoken Voice. Nothing down the information. Directing the call to the concerned person. Complaints handling over Telephone. Body Language during conversation. Voice modulations according t the needs of the receiver. Closing the conversation.
2018-09-18 09:30:00